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Envision Telephony Products Earn Alcatel-Lucent Partner Certification
Published: 20 August 2008
The Envision Performance Suite has been certified by the Alcatel-Lucent Alliance and Application Partner Program on the following Alcatel-Lucent OmniPCX platforms: OmniPCX Enterprise and OmniTouch Contact Center.

Envision Telephony, Inc., a provider of software solutions for the contact center and the enterprise, announced that the Envision Performance Suite, a suite of integrated contact center solutions that includes quality monitoring, eLearning, workforce management and business intelligence, has been certified by the Alcatel-Lucent Alliance and Application Partner Program following rigorous testing. The Alcatel-Lucent Alliance and Application Partner Program supports companies worldwide that develop complementary applications that inter-work with Alcatel-Lucent enterprise IP infrastructure products, IP telephony products and communications applications.

The Envision Performance Suite has been certified by the Alcatel-Lucent Alliance and Application Partner Program on the following Alcatel-Lucent OmniPCX platforms: OmniPCX Enterprise and OmniTouch Contact Center. The Envision Performance Suite maximizes contact center efficiency and effectiveness through the seamless integration of Envision's core applications, which provide a fully integrated set of management tools on a unified platform to improve agent effectiveness and call center and enterprise performance through workforce optimization. Certification of the products marks the completion of rigorous testing performed to ensure that Envision products are engineered to successfully integrate and operate in tandem with Alcatel-Lucent technology platforms.

"Earning Alcatel certification is an important achievement for Envision, as it demonstrates our continued focus on addressing the needs of a global marketplace," said Rodney Kuhn, Envision CEO. "Organizations with investments in Alcatel-Lucent OmniPCX platforms can be confident in the successful and seamless integration of Envision's world-class contact center workforce optimization solutions."